Dashboard
Action-first insurance management
V11 Intelligence & Resilience
Agent Quality • Customer Satisfaction • Regulatory Watch • Insurer Profitability • Corporate Risk Gaps • Incident Response • Restore Drills
Service Recovery
Feedback and complaint-aware quality scoring.
Feedback and complaint-aware quality scoring.
Regulatory Watch
Versioned circular/reference register mapped to affected workflows.
Versioned circular/reference register mapped to affected workflows.
Resilience
Incident register, backup readiness drills and monitoring evidence.
Incident register, backup readiness drills and monitoring evidence.
V12 Production Workspace
Unified Search • Work Queue • Notifications • Regulatory Approvals • Service Recovery • Reports • Connector Hub • Health & Alerts
Global Search
Families, policies, leads, claims, service, grievances, businesses and partners.
Families, policies, leads, claims, service, grievances, businesses and partners.
My Work Queue
Renewals, SLA/service actions, grievances and approval items in one prioritized queue.
Renewals, SLA/service actions, grievances and approval items in one prioritized queue.
Regulatory Change Control
Review → maker proposal → approval → workflow activation with audit evidence.
Review → maker proposal → approval → workflow activation with audit evidence.
Connector Hub
Insurer, bank, payment and messaging connectors configured separately from core ERP.
Insurer, bank, payment and messaging connectors configured separately from core ERP.
Service Recovery
Customer dissatisfaction can create priority recovery action before cross-sell.
Customer dissatisfaction can create priority recovery action before cross-sell.
Production Health
Audit integrity, security events, incidents, backups and operational backlog.
Audit integrity, security events, incidents, backups and operational backlog.